Contact information

Effective Date: January 24, 2026

Contact & Support Policy

At TravelNerds.us, a DBA of AuraPix Holdings LLC, we are committed to providing clear, timely, and reliable customer support. This Contact & Support Policy explains how you can reach us, what we can assist with, and the standards we follow when handling inquiries.

1. Customer Support Channels

You may contact us using the following official support methods:

Email Support
aurapixholdings@atomicmail.io

Mailing Address
AuraPix Holdings LLC
7700 Harkins Rd
Lanham, MD 20706
United States

Phone Support
1-800-681-9902

Support Hours
Monday to Friday
9:00 AM – 6:00 PM (EST)

We aim to respond to all customer inquiries within 24–48 business hours.

2. Scope of Support

Our support team can assist with:

Questions about Fully Customizable Travel Itineraries
Issues accessing or downloading digital files
Missing or expired download links
Refund requests under our 30-Day Money-Back Guarantee
Questions regarding our Terms & Conditions, Privacy Policy, or Refund Policy
General inquiries about our services

3. Support Standards

All customer communications are handled professionally and transparently. Most inquiries are resolved within three business days. If additional time is required, we will notify you with an update.

4. Escalation

If you believe your issue has not been handled appropriately, you may request escalation for further review. Escalation requests are reviewed within 48 hours.

5. Refund Requests

Refund requests must be submitted via email and include the purchaser’s name and the email address used at checkout. Refunds are processed in accordance with our Refund & Cancellation Policy and issued only to the original payment method.

6. Accessibility

Customer support is currently provided in English. We strive to make reasonable accommodations for accessibility-related needs when possible.

7. Record Keeping

For compliance and quality assurance purposes, customer inquiries and refund-related communications may be securely recorded and retained for a reasonable period.

8. Policy Updates

This Contact & Support Policy may be updated at any time. Any changes take effect immediately upon posting on our website.

Business Information

TravelNerds.us
AuraPix Holdings LLC
7700 Harkins Rd
Lanham, MD 20706
United States
Email: aurapixholdings@atomicmail.io
Phone: 1-800-681-9902